The plugins and the connector work without an account. This is exactly what they keep, and what they send elsewhere. It adds to the Lorikeet privacy policy.
What you type and what comes back
We do not save tool inputs, results, help center content, ticket text or drafted replies, and none of it goes into our logs or our analytics.
Usage analytics
Each tool call records an anonymous event: which plugin and tool ran, whether it worked, how long it took and the kind of client. In ChatGPT it also carries a one way hash of the anonymous user id ChatGPT sends, so we can count repeat use without knowing who you are. No IP address, inputs or results.
Rate limits
To stop abuse we keep short lived counters keyed by your IP address, or in ChatGPT by that hashed user id. Help Center Audit also counts reads per help center domain. The counters expire within an hour.
Help Center Audit
Reads the public pages of the help center you name, the same pages anyone can open, and keeps none of them. Our server log for each audit notes the help center's domain, how many articles were read and how long it took, never page addresses or content.
Reply Coach
Email addresses, phone numbers and card numbers in the ticket and your voice notes are replaced with placeholders, and the ticket is cut to 2,000 characters. The rest goes to Anthropic's API, which writes the draft under its commercial terms. We keep neither the ticket nor the draft.
Calculators
Support Staffing, Backlog Cost and AI Support ROI do their maths on our server and keep nothing.
Claude connector: Ask Lorikeet
Sends your question to Lorikeet's own AI concierge, which keeps the conversation so it can answer follow ups, under the Lorikeet privacy policy.
Claude connector: free trial
Sends only the details you confirm (work email, first and last name, and if you give them, company website, workspace name and a password you approved) to Lorikeet's sign up service, which emails you a sign up link. We keep a one way hash of the email for 7 days so a repeat request sends nothing.
Claude connector: book a demo
Sends only the details you confirm (name, work email, company, team size, industry and timezone) to Lorikeet's booking service, which records them and books the meeting. We keep one way hashes of the email for up to 30 days so a demo is not booked twice.
Our hosting provider also keeps standard request logs for a limited time. For questions or requests about your data, email privacy@lorikeetcx.ai.