Plugins and connectors

Lorikeet's CX tools, inside ChatGPT and Claude

Five ChatGPT plugins and one Claude connector run the same maths as the calculators on lorikeet.tools, plus a coach that drafts replies to support tickets. No account and nothing to install: add a URL and ask.

ChatGPT plugins

Each plugin does one job and changes nothing: it never signs you up for anything or asks for your email. Ask in your own words and the card shows the result.

Lorikeet Reply Coach

Drafts a reply to a customer support ticket, in your brand voice, with a short plan: what to check, what to say and when to escalate.

What you can ask
  • Draft a support reply. Get a reply to a customer ticket, in your brand voice, plus what to check, what to say and when to escalate.
Try asking
Help me reply to a customer who was charged twice for their order and wants a refund today.
MCP server URL
https://www.lorikeet.tools/api/mcp/reply

Lorikeet Help Center Audit

Audits a public help center or knowledge base and returns a 0 to 100 health score with the articles that hold an AI agent back.

What you can ask
  • Audit a help center. Score a public help center from 0 to 100 and list the outdated, duplicate, thin and badly structured articles.
Try asking
Audit the help center at help.figma.com and tell me what to fix before adding an AI agent.
MCP server URL
https://www.lorikeet.tools/api/mcp/helpcenter

Lorikeet Support Staffing

Forecasts when a support team runs short of agents as tickets grow, and finds the hours of the week with nobody on shift.

What you can ask
  • Forecast support hiring. See when your support team runs short as tickets grow, and how many people to hire and when.
  • Find support coverage gaps. Find the hours customers contact you with nobody on shift, and what those gaps cost.
Try asking
We have 12 support agents and 9,000 tickets a month, growing 8% a month. When do we need to start hiring?
MCP server URL
https://www.lorikeet.tools/api/mcp/staffing

Lorikeet Backlog Cost

Puts a monthly cost on a support backlog and shows where the time goes in resolving a ticket, and how much AI could save.

What you can ask
  • Cost of a support backlog. Put a monthly cost on waiting tickets: churn, SLA penalties, handling and missed upsell.
  • Find resolution time bottlenecks. Break a ticket into its stages and see where AI saves the most time.
Try asking
We have 2,400 support tickets waiting 4 days on average. What is that backlog costing us?
MCP server URL
https://www.lorikeet.tools/api/mcp/backlog

Lorikeet AI Support ROI

Estimates what AI customer support would cost and save at your ticket volume, and compares building it in house with buying it.

What you can ask
  • Estimate AI support ROI. Compare AI pricing per ticket with pricing per resolution at your volume, and the effect on CSAT.
  • Build vs buy AI support. Compare the 3 year cost and time to go live of building AI support in house against buying it.
Try asking
We get 25,000 support tickets a month and AI could resolve about 60%. What would AI support cost and save?
MCP server URL
https://www.lorikeet.tools/api/mcp/roi

Add a plugin in ChatGPT

Add any of them yourself with developer mode, using the MCP server URL on its card.

  1. 1In ChatGPT, open Settings, then Security and login, and turn on Developer mode. Whether you see it depends on your plan and workspace.
  2. 2Open Plugins and press + to add one.
  3. 3Give it the plugin's name, paste its MCP server URL and choose no authentication.
  4. 4Create it, then start a new chat and add the plugin from the tools menu.
Claude connector

Lorikeet for Claude

Every calculator and Reply Coach in one connector, plus three things the ChatGPT plugins do not do:

  • Ask Lorikeet. Get answers about Lorikeet's product, pricing, integrations and security.
  • Start a Lorikeet free trial. Once you confirm your details, Lorikeet emails you a sign up link.
  • Book a Lorikeet demo. Pick a time and book a call with the Lorikeet team.

The trial and demo tools act only after Claude reads your details back and you confirm them, and each runs once.

Try asking
What does Lorikeet do, and does it support voice and Zendesk?
Connector URL
https://www.lorikeet.tools/api/mcp/lorikeet
Add it in Claude
  1. 1In Claude, open Customize, then Connectors.
  2. 2Press Add, then Add custom connector.
  3. 3Name it Lorikeet, paste the URL above and press Continue.
  4. 4Choose No sign in, then Add.
  5. 5In a chat, press +, open Connectors and switch Lorikeet on.

On a Team or Enterprise plan, an owner adds it first under Organization settings, Connectors.

Privacy

The plugins and the connector work without an account. This is exactly what they keep, and what they send elsewhere. It adds to the Lorikeet privacy policy.

What you type and what comes back

We do not save tool inputs, results, help center content, ticket text or drafted replies, and none of it goes into our logs or our analytics.

Usage analytics

Each tool call records an anonymous event: which plugin and tool ran, whether it worked, how long it took and the kind of client. In ChatGPT it also carries a one way hash of the anonymous user id ChatGPT sends, so we can count repeat use without knowing who you are. No IP address, inputs or results.

Rate limits

To stop abuse we keep short lived counters keyed by your IP address, or in ChatGPT by that hashed user id. Help Center Audit also counts reads per help center domain. The counters expire within an hour.

Help Center Audit

Reads the public pages of the help center you name, the same pages anyone can open, and keeps none of them. Our server log for each audit notes the help center's domain, how many articles were read and how long it took, never page addresses or content.

Reply Coach

Email addresses, phone numbers and card numbers in the ticket and your voice notes are replaced with placeholders, and the ticket is cut to 2,000 characters. The rest goes to Anthropic's API, which writes the draft under its commercial terms. We keep neither the ticket nor the draft.

Calculators

Support Staffing, Backlog Cost and AI Support ROI do their maths on our server and keep nothing.

Claude connector: Ask Lorikeet

Sends your question to Lorikeet's own AI concierge, which keeps the conversation so it can answer follow ups, under the Lorikeet privacy policy.

Claude connector: free trial

Sends only the details you confirm (work email, first and last name, and if you give them, company website, workspace name and a password you approved) to Lorikeet's sign up service, which emails you a sign up link. We keep a one way hash of the email for 7 days so a repeat request sends nothing.

Claude connector: book a demo

Sends only the details you confirm (name, work email, company, team size, industry and timezone) to Lorikeet's booking service, which records them and books the meeting. We keep one way hashes of the email for up to 30 days so a demo is not booked twice.

Our hosting provider also keeps standard request logs for a limited time. For questions or requests about your data, email privacy@lorikeetcx.ai.

Support

Something not working?

Email support@lorikeetcx.ai with the plugin's name and what you asked. Please leave out ticket text and personal details.

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