Your knowledge base is the foundation of AI-powered support. If it is full of duplicates, outdated articles, or thin content, your AI will give bad answers — no matter how good the underlying model is.
This free Knowledge Base Evaluator analyzes your help center content to find the gaps that will undermine AI performance. Upload a CSV export of your articles and get an instant health score with a detailed breakdown of what needs attention.
The analyzer detects duplicate and near-duplicate articles that confuse AI retrieval, identifies thin content that lacks the depth AI needs to generate accurate responses, and flags stale articles that may contain outdated information. The result is a prioritized list of improvements that directly impact AI support quality.
Everything runs in your browser. Your CSV file is never uploaded to a server — the analysis happens entirely on your machine, so your knowledge base content stays private.
This tool is designed for support operations teams, knowledge managers, and CX leaders who are preparing their content for AI deployment or auditing an existing knowledge base. No signup required.
Yes. The analysis runs 100% in your browser. Your CSV file is never uploaded to a server — all processing happens locally. No data is stored or transmitted.
The tool accepts CSV files exported from your help center platform. Most platforms like Zendesk, Intercom, Freshdesk, and Notion support CSV export.
The score reflects your knowledge base's readiness for AI across content coverage, article freshness, duplicate detection, and thin content identification. A higher score means your KB is better positioned for AI-powered support.